magic 8 ball

13 Hopeful (but Absurd) Customer Success Predictions for 2018
top blog posts of 2017

Our 10 Best Performing Blog Posts From 2017
blue or red pill

Customer Illusion or Customer Reality? Which Pill Will You Take (Red or Blue)?
papa johns nps

What Papa John’s and Domino’s Can Show Us About The Dangers of Negative Customer Sentiment
stranger things Net Promoter

Stranger NPS Things: More Customer Success Mistakes from the Upside Down
perception versus reality

How Tekspace Has Overcome Passive Customer Perception with NPS
reminder survey

The Critical Importance of the Reminder Survey
Sightbox net promoter

How Sightbox Went from Launch to Acquisition In 18 Months By Focusing on Customer Happiness
NPS podcast

Podcast: Promoter CEO Talks Growth & NPS Best Practices
NPS filtering

How to Clone Your Best Customers with Attribute Analysis
saas tools

The 45 Tools We Use to Run Promoter.io

From NPS to Ah-Ha! How Agree.com Found Success Through Net Promoter

How Sticker Mule Became a World Class Company

7 Secret Ways to Increase Your Survey Response Rate

7 Alternative Ways to Use NPS

This is Why Survey Incentives Don’t Work

The Dissection of a Terrible Automated Follow-Up Email

How Do You Outpace Your Competition? Follow This Approach From TaxJar

Uber Has a Major Customer Relationship Problem

How Greetabl Doubled Their Customer Engagement & ROI

The Important Difference Between Customer Satisfaction and Customer Loyalty

How to Calculate (and Understand) Your Net Promoter Score

How LiveChat Used Customer Loyalty To Grow To Nearly 19k Customers (without spending money on sales and marketing)

Your Playbook for Implementing & Mastering Net Promoter (NPS): SaaS Edition

Why Marketing Campaigns Fail

A Statistical Exercise, NPS is Not

How To Grow

How Chime Grew Customer Love Through Timely NPS Tracking

The Anatomy of a Customer [Infographic]

Answering the Ultimate Question: What’s a Good NPS Score?

Strange NPS Practices: Things that Destroy the Value of your Customer Success Efforts

The Anatomy of a Passive Customer

How Measuring NPS the Right Way Increased Results 1300% For Recruiterbox

The Definitive Guide on When to Survey Your Customers (Introducing Custom Scheduling)

The Anatomy of a Detractor

The Only Way to Improve Your Net Promoter Score

The Ultimate Guide to Setting Up the Perfect SaaS NPS Campaign

30 Actionable Things You Can Do Today To Convert More Customers Into Promoters

The Big Mistake Companies Make Repeatedly With Their Customers

How NPS Impacts Every Department In Your Company

This Well Known Investor Thought NPS Was Dumb. He Was (self-admittedly) Wrong.

How We’re Going to Predict the 2016 Election Using NPS

Why Marketing Automation Doesn’t Work for NPS

The Airbnb Survey Teardown: Analyzing What You Can Learn By What Unicorn Startups Ask

Behind the Curtain: How We Use NPS to Grow Promoter
nps promoter

The Anatomy of a Promoter

NPS Is a Profit Center — Treat It Like One

The 5 Best (And Worst) Things You Can Do With NPS

A Secret Tool Used By Elite Bloggers to Grow An Audience

6 Ways to Leverage Promoters That You Might Not Be Doing Yet

How Investors Should Be Measuring Startups Today

Deconstructing Apple’s Transactional NPS Survey

Shortcuts for Finishing NPS Follow-Ups in Record Time

Why Doing In-App NPS Surveys Is a Bad Idea

How to Turn Churn Into a Competitive Advantage

3 Unexpected Ways to Use Customer Feedback From NPS Surveys

Why Email Newsletters Are Not The Most Important Marketing Tool

How To Do Sales With NPS

4 Little-Known Factors That Could Hurt Your NPS Score

3 Steps To A Product Launch You Can Be Proud Of Using NPS

How NPS Helped Grow A $174,000/Month Business

You Are Measuring NPS All Wrong (And How to Really Do It Right)

7 Ways Cognitive Science Can Reduce Churn

The Zen Minimalist’s Guide to Growing Your Business

The 7 Biggest NPS Mistakes And How to Prevent Them

The Ultimate Resource Guide to Reducing Churn Rates

How 1 Email Helped Us Increase MRR By 32%

3 Things You Can Learn from T-Mobile’s NPS Mistakes

Integrate NPS with hundreds of platforms using Zapier

The Ultimate Guide to Kick-Starting Your NPS Machine

5 Ways to Get Your Customers Foaming with Excitement

How Customer Churn Is Killing Your Business
secret

7 Things Your Online Marketing Tools Won’t Tell You

How Our Recurring Revenue Grew by 144% in 6 months: Announcing Open Metrics for Promoter.io

What is a customer recommendation worth?