Simple pricing that scales with your growth

And a risk-free, 60-day money back guarantee.

Start Plan

Start

The essential solution
for small teams

$79 /mo billed yearly, or $99 monthly

Free Trial
Grow Plan

Grow

An advanced feature set for growing companies

$199 /mo billed yearly, or $249 monthly

Free Trial
Scale Plan

Scale

A fully featured solution including our native Salesforce App

$479 /mo billed yearly, or $599 monthly

Schedule Call
Enterprise Plan

Enterprise

A custom solution for large organization deployment

Custom  

Schedule Call
 
Surveys Monthly
Campaigns Easily track distinct brands or product lines
Saved Segments Quickly filter between different segments of customers
User Seats NPS is a team effort; invite all teams for visibility
Data retention Keep a longer history of your customer interactions
API requests Add and survey contacts directly with our endpoints
Primary Features
NPS Dashboard Track your NPS score and progress over time
Recurring Surveys Automatically schedules future customer surveys based on your schedule
Response Management Close the Loop with customers efficiently, all from one app
Trend Analysis Focus on trends most important to your customers
Drip Surveys Automatically distributes surveys to a portion of your list over time
API Support Automate survey sends and data synchronization with your own system using our powerful API
Customer Segments Easily build and reference detailed customer segments from a set of saved attributes filters
Customer Lifecycle NPS Automatically trigger surveys throughout important points in the customer lifecycle
Employee NPS (eNPS) Understand company culture and internal employee loyalty
Keyword Analysis Poweful machine learning and AI for verbatim customer feedback
Priority Support Priority routing of support requests and phone calls
Onboarding & Training
Additional Features
Custom Survey Templates Beautiful template tailored to your voice and brand
Mult-Language Templates Reach your customers in their native language
Survey Throttling Control how often your customers receive a survey
Survey Reminders Automatic survey reminders to boost engagement and response rates
Survey Send Delay Easily build and reference detailed customer segments from a set of saved attributes filters
Data export
Customer profiles
Historical scores
Smart scheduling
Weekly digests
Import existing NPS data
Integrations
Zapier Integrate your existing tools and workflows to power your NPS campaigns
Slack Send your NPS scores & feedback directly to a Slack channel
Customer.io Trigger survey sends through your existing email workflows
Planhat Easily send critical NPS data, critical for any Customer Success team
NomNom Enrich your global customer feedback with NPS data from Promoter.io
Intercom Send NPS feedback data and insights directly into Intercom
Segment Trigger survey events and update customer attribute data dynamically from your app
Salesforce Native App The power of Promoter.io in your existing Salesforce environment
Enterprise features
Developer sandbox
Dedicated sending IP
Custom return path
Dedicated account manager
Custom integrations
Campaign administration
Invoice billing
Start Grow Scale Enterprise
3,000 10,000 Unlimited Unlimited
3 10 25 Custom
3 10 25 Custom
3 10 25 Custom
1 year 3 years 5 years Custom
500,000 1,000,000 2,000,000 Custom
       
 
 
 
   
    Custom
       
 
       
 
   
       
     
     
     
     
     
     
     

You might be asking...

Can I trial Promoter and send test surveys before upgrading?

Of course! Our free trial allows you to send up to 250 surveys during a 14 day trial so you can get hands on with the Promoter.io platform and see the results first-hand.

How many surveys do I need each month?

This is dependent on a few factors, such as the business model and level of customer interaction. Typically, NPS surveys are sent up to 4 times per year per customer. Give us a shout and we can provide some guidance on the proper cadence for your business.

Can I use Promoter for just one month?

Yes, you can subscribe for as little as one month. We strongly recommend a regular cadence to your surveys and customer outreach, but if you have just a one-time need, we're happy to accomodate.

How many responses can I capture each month?

Your plan only limits the number of outbound surveys per month. We will capture and record every single response that comes through. The more responses, the better!

Do you offer annual billing?

Yes, this is a standard option that you can choose when upgrading any plan. Simply choose the "Annual Plan" option and we'll capture a single charge. We even throw in a hefty discount when paying up front for a full year.

Can I get a demo or best practice review for Promoter?

Absolutely, simply book a time that is convenient for a custom 1-1 consultation.