The essential solution
for small teams
$79 /mo billed yearly, or $99 monthly
Free Trial
An advanced feature set for growing companies
$199 /mo billed yearly, or $249 monthly
Free Trial
A fully featured solution including our native Salesforce App
$479 /mo billed yearly, or $599 monthly
Schedule Call
A custom solution for large organization deployment
Custom
Schedule Call| Surveys Monthly |
| Campaigns Easily track distinct brands or product lines |
| Saved Segments Quickly filter between different segments of customers |
| User Seats NPS is a team effort; invite all teams for visibility |
| Data retention Keep a longer history of your customer interactions |
| API requests Add and survey contacts directly with our endpoints |
| Primary Features |
| NPS Dashboard Track your NPS score and progress over time |
| Recurring Surveys Automatically schedules future customer surveys based on your schedule |
| Response Management Close the Loop with customers efficiently, all from one app |
| Trend Analysis Focus on trends most important to your customers |
| Drip Surveys Automatically distributes surveys to a portion of your list over time |
| API Support Automate survey sends and data synchronization with your own system using our powerful API |
| Customer Segments Easily build and reference detailed customer segments from a set of saved attributes filters |
| Customer Lifecycle NPS Automatically trigger surveys throughout important points in the customer lifecycle |
| Employee NPS (eNPS) Understand company culture and internal employee loyalty |
| Keyword Analysis Poweful machine learning and AI for verbatim customer feedback |
| Priority Support Priority routing of support requests and phone calls |
| Onboarding & Training |
| Additional Features |
| Custom Survey Templates Beautiful template tailored to your voice and brand |
| Mult-Language Templates Reach your customers in their native language |
| Survey Throttling Control how often your customers receive a survey |
| Survey Reminders Automatic survey reminders to boost engagement and response rates |
| Survey Send Delay Easily build and reference detailed customer segments from a set of saved attributes filters |
| Data export |
| Customer profiles |
| Historical scores |
| Smart scheduling |
| Weekly digests |
| Import existing NPS data |
| Integrations |
| Zapier Integrate your existing tools and workflows to power your NPS campaigns |
| Slack Send your NPS scores & feedback directly to a Slack channel |
| Customer.io Trigger survey sends through your existing email workflows |
| Planhat Easily send critical NPS data, critical for any Customer Success team |
| NomNom Enrich your global customer feedback with NPS data from Promoter.io |
| Intercom Send NPS feedback data and insights directly into Intercom |
| Segment Trigger survey events and update customer attribute data dynamically from your app |
| Salesforce Native App The power of Promoter.io in your existing Salesforce environment |
| Enterprise features |
| Developer sandbox |
| Dedicated sending IP |
| Custom return path |
| Dedicated account manager |
| Custom integrations |
| Campaign administration |
| Invoice billing |
| Start | Grow | Scale | Enterprise |
|---|---|---|---|
| 3,000 | 10,000 | Unlimited | Unlimited |
| 3 | 10 | 25 | Custom |
| 3 | 10 | 25 | Custom |
| 3 | 10 | 25 | Custom |
| 1 year | 3 years | 5 years | Custom |
| 500,000 | 1,000,000 | 2,000,000 | Custom |
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Can I trial Promoter and send test surveys before upgrading?
Of course! Our free trial allows you to send up to 250 surveys during a 14 day trial so you can get hands on with the Promoter.io platform and see the results first-hand.
How many surveys do I need each month?
This is dependent on a few factors, such as the business model and level of customer interaction. Typically, NPS surveys are sent up to 4 times per year per customer. Give us a shout and we can provide some guidance on the proper cadence for your business.
Can I use Promoter for just one month?
Yes, you can subscribe for as little as one month. We strongly recommend a regular cadence to your surveys and customer outreach, but if you have just a one-time need, we're happy to accomodate.
How many responses can I capture each month?
Your plan only limits the number of outbound surveys per month. We will capture and record every single response that comes through. The more responses, the better!
Do you offer annual billing?
Yes, this is a standard option that you can choose when upgrading any plan. Simply choose the "Annual Plan" option and we'll capture a single charge. We even throw in a hefty discount when paying up front for a full year.
Can I get a demo or best practice review for Promoter?
Absolutely, simply book a time that is convenient for a custom 1-1 consultation.