Empower your team to follow-up in real-time

Closed loop reponse management built right in. No need for another workflow.

Feedback Management

Quickly review and respond to individual feedback from Promoter to drive growth,
increase retention, capture reviews or simply learn more.

Historical Scores

Understand the customers history from all prior surveys to gain context before responding to current feedback.

Trend Tagging

Easily tag broad trends or themes in customer feedback and specify the sentiment for detailed analysis.

Internal Notes

Leave internal notes for your team about issue resolution, communications through other channels or planned course of action.

Common Replies

Close the loop in record time with pre-formatted replies that you can quickly customize for each and every customer.

Alerts

Define scenarios when you (or team members) want to receive an email alert when customer feedback is received that meets a set of criteria.