Understand and predict future customer behavior

Identify key customer personas, segments and trends that shape future actions.

Trend Analysis

Detailed report of trends accurately identified by your team on individual feedback.
Easily drill down to see only the customers referencing individual trends.

Segmentation

Measure NPS by product line, customer demographics, account team, revenue or any other meaningful customer and account data.

Saved Segments

Build filters for detailed customer segments or customer personas and save them for quick reference.

Keyword Analysis

Poweful machine learning and natural language processing accurately presents common themes from written customer feedback.