Create, launch, and analyze customer sentiment instantly

Net Promoter provides a level of comprehensive and actionable feedback that you don't get from traditional surveys. We step you through the entire process so you can focus on building an army of promoters to organically grow your business.

“How likely are you to refer our company to a friend or colleague?”

A world of customer insight with just one question

The Net Promoter Score categorizes your customers into three categories: Promoters, Passives, and Detractors.
Your NPS score is calculated by taking the percentage of customers who are Promoters
and subtracts the percentage who are Detractors: NPS = % Promoters - % Detractors

NPS scoring system

Engaging more customers than ever before couldn’t be easier

Promoter.io walks you through a few brief steps - brand your email, upload your customer list and launch. Everything else is already done for you!

Championed by these companies to drive growth

Four dead simple reasons to get started today

Predict customer behavior

NPS data has a strong correlation to future customer behavior and growth. Leverage this leading indicator to ensure your business is moving in the right direction.

Stop churn in its tracks

Detractors have a high probability of canceling their service or never purchasing again. We help you identify them before this happens so you can resolve issues and keep more hard earned customers.

Engage your promoters

Your promoters are the "fanboys" (and girls) for your brand! If they haven't already recommended you to friends or colleagues, they will. All you have to do is ask.

Crush the competition

The top Net Promoter companies in their industry have been shown to outgrow the nearest competition by over 2X. Leave your competitors in the dust by controlling the word-of-mouth mindshare.

Take action and grow

Promoter.io and NPS provide clear actionable insights that make it obvious where to take action that results in immediate and measurable growth. These insights also help you reduce at-risk revenue from your detractors.

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